Privacy Policy

Loanable Limited (“Loanable Ltd” and “We/Us/Our”) is committed to ensuring that Your Information is used properly and is kept securely. This Privacy Policy explains how We will collect and use Your Information. We have designed our services with your privacy in mind, and in compliance with the Data Protection Act 1998 and the General Data Protection Regulation 2016 (GDPR).

By submitting Your Information to the Loanable Ltd Site (“Loanable.com”) you are consenting to the processing of Your Information by Us and Our agents in accordance with this Privacy Policy.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Data Controller

Any information that you provide on this website is controlled by Loanable Ltd which is registered as a data controller with the Information Commissioner’s Office in the United Kingdom under reference: ZA242281. Our nominated Interim Data Protection Officer is Guy Mackenzie and contact information can be found here.

Loanable Ltd is registered in England and Wales (company number 10594102), Registered Office, Aldgate Tower, 2 Leman Street, London, E1 8FA.

Loanable Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 793353. It is also registered under the Data Protection Act 1998 under registration number: ZA242281.

If you have any queries about the information We hold about you, please contact us or call Us on 0203 411 7568. Calls to this number are charged at a standard rate but maybe more if you call from a mobile phone.

Information We May Collect

We may collect and process the following information about you;

When you enter your data using our credit broker service.

If you choose to use our loan matching services, you must provide your personal data, so our lenders and credit brokers can determine whether they wish to extend an offer of credit to you. Information collected includes, but it not limited to, your name, requested loan amount, date of birth, address, phone number, email address, residential status, employment information, payment schedule, monthly income and banking information.

Through your visit and use of our website, even where you do not register for our services, including personal data, such as your IP address, internet service provider, browser, operating system, location, referral/exit pages, date/time stamp and click number. The information is used to analyse trends, track movement and administer our website.

When you email or otherwise contact us, we keep a record of that correspondence.

You are solely responsible for the accuracy of the information you provide us, and we will consider such as being accurate and true. Any use of our website and services is entirely voluntary and you are not required to provide any information unless you choose to do so. You will not be able to use our services if you have not provided information that we require to introduce you to a lender or credit broker.

Why Do We Collect This Information?

We collect your information so that we can process your application and to take steps to introduce you to a lender, broker or alternative solution provider, according to your request, and to comply with certain financial services regulations.

The information is required to:

  • Enable us to provide your information to lenders, brokers or alternative solution providers
  • Validate your identity
  • Access your credit history
  • Enable us to contact you regarding your application
  • Help us to find you the most appropriate product(s)
  • Confirm that you can afford the selected product(s)
  • Reduce the likelihood of fraudulent activity or money laundering

 

What Do We Do with Your Information?

Information that is collected by us at Loanable Ltd may be used in the following ways and will be recorded electronically:

  • to contact you and any person referred to by you in connection with your application or enquiry;
  • to process and respond to requests, enquiries and complaints received from you;
  • to identify a lender, credit broker or other product provider and arrange for the provision of the loan or other products and services requested by you;
  • to communicate with you about products and services provided to or requested by you;
  • Develop, manage, market products and services to meet your needs, contact you for products and services that may be of interest, and other selected third parties outlined in this Privacy Policy
  • Determine your eligibility for different products and services that you may be of interest
  • Data validation, enhancement, or suppression
  • to update our records;
  • to analyse trends and profiles and carry out assessment and analysis (including credit and/or behaviour scoring, market and product analysis);
  • to meet Our regulatory compliance and reporting obligations
  • to ensure that content from Loanable.com is presented in the most effective manner for you and your computer
  • to develop and improve Our services to you and notify you about changes to Our services
  • to enable third parties to carry out any of the above purposes on Our behalf.

We may also use your information for marketing purposes, outside of providing our services, if you have given us your explicit consent and in accordance with this policy. You have a legal right to prevent your information being used for direct marketing purposes

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA. By way of example, this may happen if any of our servers, or our third parties’ servers, are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Who Might We Share Your Information With

To enable us to find you the most appropriate product, and to comply with certain regulations, we will need to share your information with the following third parties, operating as data controllers or data processors:

1plus1 Loans Limited 1plus1 Loans
Active Securities Limited 247Moneybox.com
Advancis Limited Buddy Loans
Aspire Money Limited Aspire Money
Amigo Loans Ltd Amigo
Bamboo Limited Bamboo
Bizfella Limited Bizfella & Car A Go Go
Butler Westbury Limited Talk Loans
Care Retirment Options Car Finance and Loans
CashEuroNet UK LLC Pounds to Pocket / Quick Quid
Crsytal Mortages Limited Crystal Specialist Finance
Curo Transatlantic Limited WageDayAdvance / Juo Loans
Choose Wisely Limited Choose Wisely Protools
DJS (UK) Limited PiggyBank
Elevate Credit International Limited sunny.co.uk
Everyday Lending Limited Everyday Loans / Trusttwo / Selfy Loans
Ferratum UK Ltd Ferratum
Fidelity Works Ping Guru
Gain Credit LLC Lending Stream
George Banco.com Limited GeorgeBanco.com
Gracombex Limited The Money Platform
Harvey & Thompson Limited H&T Money
Hymarc Limited Stepstone Credit
HQ Consultancy DebtMate
Indigo Michael Limited SafetyNet Credit
Ineffable Limited Ineffable
Lead Byte Limited Lead Byte
Loan Machine Limited Lead Affinity
Loan Marketing Limited Credit Perfect
Loans 2 Go Limited Loans 2 Go
Match the Cash Limited Guarantormyloan.co.uk
Mind Flow Marketing TFLI Limited
MMP Financial Limited SwiftSterling.co.uk
Mobile Money Ltd Mobile Money
Morses Club PLC Dot Dot Loans / Morses Club
MYJAR Limited MYJAR
Nextcredit Limited Nextcredit
Novaloans Ltd CASH4UNOW.CO.UK
Nouveau Finance Limited PingYo
Norton Finance Norton Finance
PDL Finance Limited Mr Lender
Progressive Money Limited Progressive Money
Provident Personal Credit Limited Providen & Satsuma Loans
Quint Group Limited Quint
Response Funding Limited Response Funding
RS Datatech UK Credit Ratings
Sandhurst Associates Limited Sandhurst Associates
Silver City Tech Limited Silver City
Stagemount Limited QuidMarket
T Dot UK Limited T.uk
TFS Loans Limited TFS Loans
The 1st Stop Group Limited The 1st Stop Group
The Quick Loan Shop Ltd TheQuickLoanShopLtd.Co.Uk
TM Advances Limited TM Advances
Total Home Loans Direct Limited THL Direct
Trusted Cash Limited Trusted Quid
UK Credit Limited UK Credit
Uncle Buck Finance LLP Uncle Buck
Valour Finance Limited Savvy.co.uk
Western Circle Limited CashFloat.co.uk
William Ellis Sinclair

Loanable Limited

Personal loans providers

Credit Card providers

Bridging Loan Providers

Secured Loan Providers

Business Loan Providers

Short Term loan providers

Guarantor loan providers

Credit brokers

Mortgage brokers

Mortgages Lenders

Car Finance loan providers

Car Finance credit brokers

Debt Management providers

Individual Voluntary Arrangement (IVA) providers

Credit Referencing Agencies

Identity and Verification service providers

Behavioural scoring and profiling providers

We may need to share your information for legitimate interests with the following third parties, operating as data controllers or data processors:

Debt collection agencies

Debt purchase companies

Credit Referencing Agencies

Credit providers

Data aggregation companies

Data bureaux

Identity and Verification service providers

Tracing companies

Government agencies

LexisNexis Risk Solutions

Experian

Equifax

Call Credit

Not all of the third parties have been named here explicitly due to commercial sensitivity, but an extensive list of where we share your personal data can be provided for free by using the contact details here

We collect your data and will share it for commercial gain with third parties.  These organisations will have a relationship with you or it may be used where they have a lawful reason, which may include these organisation’s own legitimate interest.  Use includes tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification.

We may also share your information for marketing purposes to third parties offering products and services which we think may be of interest to you, but only if you have given us your explicit consent. You have a legal right to prevent your information being used for direct marketing purposes and can request such action by using the contact details here

Will you send me any marketing?

Yes, you could receive two types of communications:

As part of our service we will send you electronic communications (telephone, emails and SMS) relating to the products you’ve requested and relating to any application(s) that you have made. This is a service offered by default, for free and is part of the broking service we provide. You can still request that this communication is stopped using the contact details here or by visiting our opt out page. You may also receive these types of communications from any providers that we introduce you to, dependent on their policy. This communication may continue for the term of your product or service requested to ensure your continued satisfaction

 

Loanable Ltd and selected 3rd parties, may send you direct marketing communications about other products and services that may be of interest to you. This service is not provided by default, is still free, but will only be provided if you have given us your explicit consent, and only via the channels you have agreed. Marketing will be sent within a reasonable period following your consent, this will usually be 6 months, unless further consent or contact is made

You have a legal right to prevent your information being used for direct marketing purposes. You can request such action by using our contact details here

 

Should you require further assistance regarding the prevention of marketing, please see information below:

 

Postal Marketing – You can opt out of postal marketing by registering with the Mail Preference Service (MPS) at http://www.mpsonline.org.uk/. This is an industry wide service that is administered by the Direct Marketing Association and recognised by the Information Commissioner.

 

Telephone Marketing – Consumers are able to opt out of all telemarketing activity by registering their details with the Telephone Preference Service (TPS) at http://www.tpsonline.org.uk/. The TPS is similar to the MPS but is administered by the Information Commissioner.

 

Email Marketing – Unlike Postal or Telephone channels, there is no industry-wide service to opt out of email marketing. Therefore, consumers should always review privacy policies and marketing opt-in check boxes when registering for services or purchasing products online.  Where unwanted email marketing is received, consumers should unsubscribe or use spam filters to prevent future communications.

How Is Your Information Stored?

All information you provide to us is stored on secure servers.

Security of Information

We employ a series of physical and electronic measures and procedures to safeguard the security and integrity of your information from unauthorised access, use, destruction or disclosure – both online and offline. We have managerial security measures in place wherein access to and use of your personal data is limited. We secure data transmissions with Secure Socket Layer (SSL) encryption software, limit access with robust password protection and store data on secure servers and computers.

Whilst we take all reasonable precautions to protect your data, no data storage or transmission security is guaranteed. Access to and use of our website and services is at your own risk.

How Long Do We Keep Hold of Your Information?

The amount of time we hold your information depends on the basis it was provided. Please see the following examples

First Name, Last Name, Gender, Email Address, Mobile Number, Date of Birth. Marital Status, Number of Dependents, Residential Address, Employment Details (Industry, Employer Name, Work Phone Number, Length of Service, Monthly Income, Income Payment Details, Financial Details (Inputted into the Income and Expenditure Section)          12 months

Bank Details (Account Number, Sort Code, Primary Card)           1 month

Marketing Purposes                                      6 months

To request details relating to your personal data retention, please use the contact details here

How Can I Access the Information You Hold About Me?

You will be able to access the records we hold about you upon request. We will not charge a fee to provide this information, unless the request is manifestly unfounded or excessive. If you require further copies a fee may apply. To request access to your information please contact [email protected]

What Are My Rights?

You have the following rights regarding the processing of your personal data, given to you through legislation:

The right to be informed

You have a right to be informed about how your personal data is processed in a concise, transparent, intelligible and easily accessible manner, written in clear and plain language, that is free of charge. This is the purpose of this Privacy Policy

 

The right of access

You have the right to obtain confirmation that your data is being processed and to have access to that personal data. You can request this using the contact details here

 

The right to rectification

You have the right to have your personal data rectified if it is incorrect or incomplete and we must notify any third parties that have been shared your data to do the same. You can request this using the contact details here

 

The right to erasure

You have a “right to be forgotten”, or to have your personal data erased and to prevent processing. The right is not absolute and in certain circumstances this may not be possible. You can request this using the contact details here

 

The right to restrict processing

You have the right to ‘block’ or suppress the processing of your personal data. This does not stop the storing of your personal data, as it may be required to restrict processing in the future. You can request this using the contact details here

 

The right to data portability

You have the right to obtain and reuse your personal data for your own purposes across different services in a safe and secure way, without hindrance to usability. You can request this using the contact details here

 

 

The right to object

You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. You can request this using contact details here

 

Rights in relation to automated decision making and profiling

You have a right to object to automated decision making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. The right is not absolute and is not applicable for the entering into a consumer credit agreement. You can request this using the contact details here

 

The right to withdraw consent

If you have given us explicit consent to process your personal data you have a right to withdraw that consent at any time, including but not limited to the removal of consent to be contacted by third party marketers. You can request this using the contact details here

 

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with us directly and / or with a supervisory authority. In the UK the relevant authority is the Information Commissioner’s Office (ICO). You can find their contact details here: https://ico.org.uk/global/contact-us/

How We Use Cookies

Loanable Ltd uses cookies to help us analyse the traffic on our site and customer behaviour. Cookies may also be used by our partners to understand marketing and traffic patterns. Whilst visiting our website, any pages you choose to view will download cookies onto your computer. Cookies are a good way of helping us measure and assess our visitors and their own profiles, which then enables us to offer our customers a better service. Although we use cookies as above, we would not store anything that would make you identifiable i.e. passwords or locations, activity relating to finances and your preferences. We also use customer information to help us to see how effective our website is, and to highlight any improvements we may need to make. This information may in turn be passed to other businesses (third parties) purely for advertising reasons. Please be assured again that this information will not include personal information that can make you identifiable. Most web browsers will automatically accept cookies; however, you can change normally your browser settings to prevent automatic acceptance. Please be aware that if you do not accept cookies, Loanable Ltd cannot guarantee that our website will perform as well.

You can find more information about the individual cookies we use and the purposes for which We use them in the table below:

 

Cookie

 

More Information

 

bing.com

 

Bing is a search engine owned by Microsoft which carries adverts. We buy advertising space on this search engine and this cookie helps us track conversions from the adverts we place. This conversion tracking helps us optimise our advertising campaign.

 

doubleclick.net

 

Doubleclick is the advert management system behind the Google search engine, which carries adverts. We buy advertising space on this search engine and this cookie helps us track conversions from the adverts we place. This conversion tracking helps us optimise our advertising campaign.

 

local cookies

 

We store cookies for this website which helps with usability especially with the application form.

 

google-analytics.com

 

Google Analytics is a tool we use internally to monitor website usage.

 

youtube.com

 

YouTube is a video hosting website owned by Google. We have a video on this website hosted on youtube.com

 

 

 

For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org.

 

How Can I Contact You?

If you have any queries or concerns relating to our privacy policy then please send an email to our Compliance Team at: [email protected], or our Data Protection Officer at [email protected]

Alternatively, you can write to our Compliance Manager or Data Protection Officer at the following address:

Loanable Ltd

Aldgate Tower

2 Leeman Street

London

E1 8FA