We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any information that you provide on this website is controlled by Loanable Ltd which is registered as a data controller with the Information Commissioner’s Office in the United Kingdom under reference: ZA242281. Our nominated Interim Data Protection Officer is Guy Mackenzie and contact information can be found here.
Loanable Ltd is registered in England and Wales (company number 10594102), Registered Office, Aldgate Tower, 2 Leman Street, London, E1 8FA.
Loanable Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 793353. It is also registered under the Data Protection Act 1998 under registration number: ZA242281.
If you have any queries about the information We hold about you, please contact us or call Us on 0203 411 7568. Calls to this number are charged at a standard rate but maybe more if you call from a mobile phone.
Information We May Collect
We may collect and process the following information about you;
When you enter your data using our credit broker service.
If you choose to use our loan matching services, you must provide your personal data, so our lenders and credit brokers can determine whether they wish to extend an offer of credit to you. Information collected includes, but it not limited to, your name, requested loan amount, date of birth, address, phone number, email address, residential status, employment information, payment schedule, monthly income and banking information.
Through your visit and use of our website, even where you do not register for our services, including personal data, such as your IP address, internet service provider, browser, operating system, location, referral/exit pages, date/time stamp and click number. The information is used to analyse trends, track movement and administer our website.
When you email or otherwise contact us, we keep a record of that correspondence.
You are solely responsible for the accuracy of the information you provide us, and we will consider such as being accurate and true. Any use of our website and services is entirely voluntary and you are not required to provide any information unless you choose to do so. You will not be able to use our services if you have not provided information that we require to introduce you to a lender or credit broker.
Why Do We Collect This Information?
We collect your information so that we can process your application and to take steps to introduce you to a lender, broker or alternative solution provider, according to your request, and to comply with certain financial services regulations.
The information is required to:
- Enable us to provide your information to lenders, brokers or alternative solution providers
- Validate your identity
- Access your credit history
- Enable us to contact you regarding your application
- Help us to find you the most appropriate product(s)
- Confirm that you can afford the selected product(s)
- Reduce the likelihood of fraudulent activity or money laundering
What Do We Do with Your Information?
Information that is collected by us at Loanable Ltd may be used in the following ways and will be recorded electronically:
- to contact you and any person referred to by you in connection with your application or enquiry;
- to process and respond to requests, enquiries and complaints received from you;
- to identify a lender, credit broker or other product provider and arrange for the provision of the loan or other products and services requested by you;
- to communicate with you about products and services provided to or requested by you;
- Determine your eligibility for different products and services that you may be of interest
- Data validation, enhancement, or suppression
- to update our records;
- to analyse trends and profiles and carry out assessment and analysis (including credit and/or behaviour scoring, market and product analysis);
- to meet Our regulatory compliance and reporting obligations
- to ensure that content from Loanable.com is presented in the most effective manner for you and your computer
- to develop and improve Our services to you and notify you about changes to Our services
- to enable third parties to carry out any of the above purposes on Our behalf.
We may also use your information for marketing purposes, outside of providing our services, if you have given us your explicit consent and in accordance with this policy. You have a legal right to prevent your information being used for direct marketing purposes
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA. By way of example, this may happen if any of our servers, or our third parties’ servers, are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Who Might We Share Your Information With
To enable us to find you the most appropriate product, and to comply with certain regulations, we will need to share your information with the following third parties, operating as data controllers or data processors:
|1plus1 Loans Limited||1plus1 Loans|
|Active Securities Limited||247Moneybox.com|
|Advancis Limited||Buddy Loans|
|Aspire Money Limited||Aspire Money|
|Amigo Loans Ltd||Amigo|
|Bizfella Limited||Bizfella & Car A Go Go|
|Butler Westbury Limited||Talk Loans|
|Care Retirment Options||Car Finance and Loans|
|CashEuroNet UK LLC||Pounds to Pocket / Quick Quid|
|Crsytal Mortages Limited||Crystal Specialist Finance|
|Curo Transatlantic Limited||WageDayAdvance / Juo Loans|
|Choose Wisely Limited||Choose Wisely Protools|
|DJS (UK) Limited||PiggyBank|
|Elevate Credit International Limited||sunny.co.uk|
|Everyday Lending Limited||Everyday Loans / Trusttwo / Selfy Loans|
|Ferratum UK Ltd||Ferratum|
|Fidelity Works||Ping Guru|
|Gain Credit LLC||Lending Stream|
|George Banco.com Limited||GeorgeBanco.com|
|Gracombex Limited||The Money Platform|
|Harvey & Thompson Limited||H&T Money|
|Hymarc Limited||Stepstone Credit|
|Indigo Michael Limited||SafetyNet Credit|
|Lead Byte Limited||Lead Byte|
|Loan Machine Limited||Lead Affinity|
|Loan Marketing Limited||Credit Perfect|
|Loans 2 Go Limited||Loans 2 Go|
|Match the Cash Limited||Guarantormyloan.co.uk|
|Mind Flow Marketing|
|MMP Financial Limited||SwiftSterling.co.uk|
|Mobile Money Ltd||Mobile Money|
|Morses Club PLC||Dot Dot Loans / Morses Club|
|Nouveau Finance Limited||PingYo|
|Norton Finance||Norton Finance|
|PDL Finance Limited||Mr Lender|
|Progressive Money Limited||Progressive Money|
|Provident Personal Credit Limited||Providen & Satsuma Loans|
|Quint Group Limited||Quint|
|Response Funding Limited||Response Funding|
|RS Datatech||UK Credit Ratings|
|Sandhurst Associates Limited||Sandhurst Associates|
|Silver City Tech Limited||Silver City|
|T Dot UK Limited||T.uk|
|TFS Loans Limited||TFS Loans|
|The 1st Stop Group Limited||The 1st Stop Group|
|The Quick Loan Shop Ltd||TheQuickLoanShopLtd.Co.Uk|
|TM Advances Limited||TM Advances|
|Total Home Loans Direct Limited||THL Direct|
|Trusted Cash Limited||Trusted Quid|
|UK Credit Limited||UK Credit|
|Uncle Buck Finance LLP||Uncle Buck|
|Valour Finance Limited||Savvy.co.uk|
|Western Circle Limited||CashFloat.co.uk|
|William Ellis Sinclair|
Personal loans providers
Credit Card providers
Bridging Loan Providers
Secured Loan Providers
Business Loan Providers
Short Term loan providers
Guarantor loan providers
Car Finance loan providers
Car Finance credit brokers
Debt Management providers
Individual Voluntary Arrangement (IVA) providers
Credit Referencing Agencies
Identity and Verification service providers
Behavioural scoring and profiling providers
We may need to share your information for legitimate interests with the following third parties, operating as data controllers or data processors:
Debt collection agencies
Debt purchase companies
Credit Referencing Agencies
Data aggregation companies
Identity and Verification service providers
LexisNexis Risk Solutions
Not all of the third parties have been named here explicitly due to commercial sensitivity, but an extensive list of where we share your personal data can be provided for free by using the contact details here
We collect your data and will share it for commercial gain with third parties. These organisations will have a relationship with you or it may be used where they have a lawful reason, which may include these organisation’s own legitimate interest. Use includes tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification.
We may also share your information for marketing purposes to third parties offering products and services which we think may be of interest to you, but only if you have given us your explicit consent. You have a legal right to prevent your information being used for direct marketing purposes and can request such action by using the contact details here
Will you send me any marketing?
Yes, you could receive two types of communications:
As part of our service we will send you electronic communications (telephone, emails and SMS) relating to the products you’ve requested and relating to any application(s) that you have made. This is a service offered by default, for free and is part of the broking service we provide. You can still request that this communication is stopped using the contact details here or by visiting our opt out page. You may also receive these types of communications from any providers that we introduce you to, dependent on their policy. This communication may continue for the term of your product or service requested to ensure your continued satisfaction
Loanable Ltd and selected 3rd parties, may send you direct marketing communications about other products and services that may be of interest to you. This service is not provided by default, is still free, but will only be provided if you have given us your explicit consent, and only via the channels you have agreed. Marketing will be sent within a reasonable period following your consent, this will usually be 6 months, unless further consent or contact is made
You have a legal right to prevent your information being used for direct marketing purposes. You can request such action by using our contact details here
Should you require further assistance regarding the prevention of marketing, please see information below:
Postal Marketing – You can opt out of postal marketing by registering with the Mail Preference Service (MPS) at http://www.mpsonline.org.uk/. This is an industry wide service that is administered by the Direct Marketing Association and recognised by the Information Commissioner.
Telephone Marketing – Consumers are able to opt out of all telemarketing activity by registering their details with the Telephone Preference Service (TPS) at http://www.tpsonline.org.uk/. The TPS is similar to the MPS but is administered by the Information Commissioner.
Email Marketing – Unlike Postal or Telephone channels, there is no industry-wide service to opt out of email marketing. Therefore, consumers should always review privacy policies and marketing opt-in check boxes when registering for services or purchasing products online. Where unwanted email marketing is received, consumers should unsubscribe or use spam filters to prevent future communications.
How Is Your Information Stored?
All information you provide to us is stored on secure servers.
Security of Information
We employ a series of physical and electronic measures and procedures to safeguard the security and integrity of your information from unauthorised access, use, destruction or disclosure – both online and offline. We have managerial security measures in place wherein access to and use of your personal data is limited. We secure data transmissions with Secure Socket Layer (SSL) encryption software, limit access with robust password protection and store data on secure servers and computers.
Whilst we take all reasonable precautions to protect your data, no data storage or transmission security is guaranteed. Access to and use of our website and services is at your own risk.
How Long Do We Keep Hold of Your Information?
The amount of time we hold your information depends on the basis it was provided. Please see the following examples
First Name, Last Name, Gender, Email Address, Mobile Number, Date of Birth. Marital Status, Number of Dependents, Residential Address, Employment Details (Industry, Employer Name, Work Phone Number, Length of Service, Monthly Income, Income Payment Details, Financial Details (Inputted into the Income and Expenditure Section) 12 months
Bank Details (Account Number, Sort Code, Primary Card) 1 month
Marketing Purposes 6 months
To request details relating to your personal data retention, please use the contact details here
How Can I Access the Information You Hold About Me?
You will be able to access the records we hold about you upon request. We will not charge a fee to provide this information, unless the request is manifestly unfounded or excessive. If you require further copies a fee may apply. To request access to your information please contact [email protected]
What Are My Rights?
You have the following rights regarding the processing of your personal data, given to you through legislation:
The right to be informed
The right of access
You have the right to obtain confirmation that your data is being processed and to have access to that personal data. You can request this using the contact details here
The right to rectification
You have the right to have your personal data rectified if it is incorrect or incomplete and we must notify any third parties that have been shared your data to do the same. You can request this using the contact details here
The right to erasure
You have a “right to be forgotten”, or to have your personal data erased and to prevent processing. The right is not absolute and in certain circumstances this may not be possible. You can request this using the contact details here
The right to restrict processing
You have the right to ‘block’ or suppress the processing of your personal data. This does not stop the storing of your personal data, as it may be required to restrict processing in the future. You can request this using the contact details here
The right to data portability
You have the right to obtain and reuse your personal data for your own purposes across different services in a safe and secure way, without hindrance to usability. You can request this using the contact details here
The right to object
You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics. You can request this using contact details here
Rights in relation to automated decision making and profiling
You have a right to object to automated decision making, to express your point of view, ask for human intervention, and to be provided with an explanation of the decision with your option to challenge it. The right is not absolute and is not applicable for the entering into a consumer credit agreement. You can request this using the contact details here
The right to withdraw consent
If you have given us explicit consent to process your personal data you have a right to withdraw that consent at any time, including but not limited to the removal of consent to be contacted by third party marketers. You can request this using the contact details here
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with us directly and / or with a supervisory authority. In the UK the relevant authority is the Information Commissioner’s Office (ICO). You can find their contact details here: https://ico.org.uk/global/contact-us/
You can find more information about the individual cookies we use and the purposes for which We use them in the table below:
Bing is a search engine owned by Microsoft which carries adverts. We buy advertising space on this search engine and this cookie helps us track conversions from the adverts we place. This conversion tracking helps us optimise our advertising campaign.
Doubleclick is the advert management system behind the Google search engine, which carries adverts. We buy advertising space on this search engine and this cookie helps us track conversions from the adverts we place. This conversion tracking helps us optimise our advertising campaign.
We store cookies for this website which helps with usability especially with the application form.
Google Analytics is a tool we use internally to monitor website usage.
YouTube is a video hosting website owned by Google. We have a video on this website hosted on youtube.com
For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org.
How Can I Contact You?
Alternatively, you can write to our Compliance Manager or Data Protection Officer at the following address:
2 Leeman Street